The framework
Think of it like a kitchen. The interface is the pass; the logic is the recipe; the guardrails are the food-safety rules; the agents are the cooks; the data is the pantry. None of those are optional in a working kitchen.
Every Microserv.io engagement builds the same five layers, in the same order, inside the tools you already use. We do not bring a platform, and we do not ask you to migrate anything. The framework is a discipline, not a product.
Each layer below is described in plain language. If anything is unclear, the FAQ covers the questions we hear most often, or you can read how we scope the first engagement.
The layers
A dashboard, an inbox label, an approval queue in the tool you already use. Anywhere a person can say "yes," "no," or "look at this." We design this layer for the people who will actually use it day-to-day, in the tools they already have open.
Not a long prompt. A small, readable recipe: when X happens, do Y, but only if Z, otherwise hand it to a human. Anyone on your team should be able to read this layer and understand exactly what the system will do next.
Spending caps per task and per month. Tool permissions narrow enough that the worst case is "annoying email," not "deleted records." Approval thresholds for anything sensitive. And a record of every action taken, so nothing happens in the dark.
A triage agent. A drafting agent. A reconciliation agent. Each one is small, focused, and runs on the cheapest model that does the job well. Five small workers, each easy to inspect, replace, or turn off — instead of one giant black box.
The agents read your CRM, your inbox, your tickets, your contracts directly through the live API. We don't build a parallel copy of your data for the AI to fall behind on. If a teammate updates a customer record, the agent sees the change the next time it looks.
A worked example
A small, real-world example. A support team gets around 120 refund-related tickets a day. Roughly half are clearly eligible, low-value, and routine. The agent handles those. The rest go to a human, with a one-line summary and the relevant context already pulled.
A new ticket lands in your support tool. Within 30 seconds, the on-call engineer sees a one-line summary, a confidence score, and a button: "Approve draft" or "Take over."
The recipe in plain language: "If the ticket looks like a refund and the amount is under €50, prepare a draft reply. Otherwise, route to a human with the customer history attached."
Per-ticket cost ceiling: €0.04. Daily ceiling: €40. Anything above €50 in refund value needs a human signature. Every model call logged with its cost. The agent can read the customer record but only write to the ticket reply.
Three small workers. A classifier (cheap model, handles 95% of the load). A drafter (mid-tier model, only on the harder 5%). A cost-watcher (no model, just code) that pauses things if the day is unusually expensive.
Read directly from your support tool's API and the customer record in your CRM. The only data we write back is the draft reply on the ticket. Nothing is mirrored elsewhere.
What you get when we leave
The hand-over is short and concrete. The configuration of each layer in your repo, a runbook your team uses to operate it, and an audit log of every action taken since the system went live, with cost. If we walk away tomorrow, the system keeps running on your accounts and your cloud bill — exactly as it did the day before.
Common questions
30-minute call · no pitch deck
A 30-minute call. We listen, we ask, we tell you whether the framework fits your situation. If it does not, we will say so on the call.
